About Us

Measuring Customer Experiences Since 1986

Verify International, Inc., specializes in mystery shopper surveys, inspections, and compliance audits for hospitality, healthcare, insurance, food service and safety, senior living, and many other organizations.

We believe that a strong continuous improvement strategy is the cornerstone in developing best practices to maximize revenues and the customer / patient experience. To that end, the firm provides clients with evidence-based, objective, real-time data focusing on service and operations performance, sales acumen, safety, and compliance, while reducing risk and costs.

Since the company’s inception in 1986, our team has consulted to numerous Fortune 500 companies and award winning regional and national brands, including:

• Aramark Corp.
• Children’s Hospital Dallas
• City of Plano
• Christiana Healthcare System
• Crucial Care Emergency Doctors
• EverCare Hospice
• Feld Entertainment
• First Call Hospitality
• Great Wolf Lodge
• Health Insurance Innovations
• IHG Hotels
• Low T Centers
• Marriott Hotels & Resorts
• National General Insurance
• Omni Hotels
• OptumHealth
• Rosewood Hotels & Resorts
• Sagora Senior Living
• Savin Foods USA
• Sodexo USA
• Starwood Hotels
• Taco Casa Restaurants
• U.S. Memory Care
• Wings Over Restaurants

We have a network of over 100,000 shoppers and auditors throughout the United States and countries abroad. We are able to staff specific shoppers from various demographics, ethnic backgrounds, and age groups to accommodate unique client requests.

Our Specialties:
• Mystery shopper audits
• HCAHPS / Secret patient shopper audits
• Health insurance policy compliance surveys
• Hotel, restaurant, food service evaluations
• Food safety audits / inspections
• Customer & patient satisfaction surveys

Contact us today for more info or if you have any questions!