What We Do:Learn About Our Services
Independent, unbiased surveys performed anonymously by our experienced industry professionals to assess your company’s performance standards.
SALES AND CUSTOMER SERVICE
Evaluate sales skills and service performance to enhance training, chart improvement, and increase revenues.
Collect critical data to determine adherence to company and industry compliance guidelines.
AUDIO RECORDED CALLS
Audit your phone center’s courtesy and efficiency to determine how your current and potential customers are being treated.
Don’t take our word for it – here’s what our clients say:
The detailed and thorough nature of your surveys has improved our quality rating by 74% since 2012. There’s no doubt in my mind that our excellent Joint Commission survey results were directly attributable to your preparation project on our behalf.
Director of Food Service Children’s Medical Center Dallas
Shopper reports have been a great tool in helping us refine our service procedures. They are also very effective in monitoring control procedures in the bar.
General Manager Cafe Pacific Restaurant
Reservations and overnight surveys have helped us in our training programs.