Verify International Trust, but Verify!

Measuring the customer and patient experience since 1986.


Independent, unbiased surveys performed anonymously by our experienced industry professionals to assess your company’s performance standards.


Evaluate sales skills and service performance to enhance training, chart improvement, and increase revenues.


Collect critical data to determine adherence to company and industry operating policy guidelines.


Audit your phone center’s courtesy and efficiency to determine how your current and potential customers are being treated.

Client Testimonials

Don’t take our word for it – here’s what our clients say:

It was my pleasure to work with Monte and Verify International. We were successful in establishing measurable goals and objectives across the various facility departments. The Verify International team was invaluable in working to gain the trust of the enterprise, from the front line employees to the C suite constituents.

Vice President, Facilities Management Group
Children’s Medical Center Dallas

Shopper reports have been a great tool in helping us refine our service procedures. They are also very effective in monitoring control procedures in the bar.

General Manager Cafe Pacific Restaurant

Their phone reservations and overnight surveys have helped us immensely in our training programs. They have also done an excellent job in providing us spotter/cash audits in our food and beverage outlets.

General Manager / Director of Finance
Intercontinental Hotel Dallas

Verify International’s shopper and auditing services were responsible for bringing The Fairmont to a much higher level of guest satisfaction and internal benchmarking standards.

Hotel Manager Fairmont Hotel Dallas
Verify International are specialists in the field of operational assessments. Their expertise brings assessments to the next level with detailed customization, tracking and analyzing data, and in depth diagnostics to improve both service and quality. Their follow-up is impeccable, and the evaluations are easily understood.
I highly recommend Monte and VI to any service organization with customer contact – more companies should utilize their services to gain loyalty and enhance revenues and profits.
Director, South Central US CBRE Hotels Advisory