What We Do:Learn About Our Services
Independent, unbiased surveys performed anonymously by our experienced industry professionals to assess your company’s performance standards.
SALES AND CUSTOMER SERVICE
Evaluate sales skills and service performance to enhance training, chart improvement, and increase revenues.
Collect critical data to determine adherence to company and industry compliance guidelines.
AUDIO RECORDED CALLS
Audit your phone center’s courtesy and efficiency to determine how your current and potential customers are being treated.
Don’t take our word for it – here’s what our clients say:
It was my pleasure to work with Monte and Verify International. We were successful in establishing measurable goals and objectives across the various facility departments. The Verify International team was invaluable in working to gain the trust of the enterprise, from the front line employees to the C suite constituents.
Vice President, Facilities Management Group
Children’s Medical Center Dallas
Shopper reports have been a great tool in helping us refine our service procedures. They are also very effective in monitoring control procedures in the bar.
General Manager Cafe Pacific Restaurant
Their phone reservations and overnight surveys have helped us immensely in our training programs. They have also done an excellent job in providing us spotter/cash audits in our food and beverage outlets.
General Manager / Director of Finance
Intercontinental Hotel Dallas
Verify International’s shopper and auditing services were responsible for bringing The Fairmont to a much higher level of guest satisfaction and internal benchmarking standards.